Quality Service Management
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Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehens
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Type: BOOK - Published: 1994-10-28 - Publisher: John Wiley & Sons
As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's
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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
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To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
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Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and qua
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