Quality Service Management
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Language: en
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Type: BOOK - Published: 2022-05-05 - Publisher: Routledge
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehens
Language: en
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Type: BOOK - Published: 2013-01-11 - Publisher: Routledge
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Language: en
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Pages: 416
Type: BOOK - Published: 1991 - Publisher: Lexington Books
To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
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Globally, since the turn of the century, economic conditions have been very challenging, turning the market place into a highly competitive, cut throat environm
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Pages: 244
Type: BOOK - Published: 1994-10-28 - Publisher: John Wiley & Sons
As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's
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