Remote Service Technology Perception and its Impact on Customer-Provider Relationships
| Author | : Stefanie Paluch |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 438 |
| Release | : 2011-10-01 |
| ISBN-10 | : 9783834969361 |
| ISBN-13 | : 3834969362 |
| Rating | : 4/5 (362 Downloads) |
Book Synopsis Remote Service Technology Perception and its Impact on Customer-Provider Relationships by : Stefanie Paluch
Download or read book Remote Service Technology Perception and its Impact on Customer-Provider Relationships written by Stefanie Paluch and published by Springer Science & Business Media. This book was released on 2011-10-01 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.
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