Service Quality Management In Hospitality Tourism And Leisure
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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
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Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and there
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Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.
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Type: BOOK - Published: 2006-09-14 - Publisher: CABI
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current