Service Quality Management In Hospitality Tourism And Leisure

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Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 359
Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 360
Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition
Language: en
Pages: 324
Authors: John Buswell
Categories: Business & Economics
Type: BOOK - Published: 2016-12-20 - Publisher: CABI

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Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and there
Service Excellence in Tourism and Hospitality
Language: en
Pages: 222
Authors: K. Thirumaran
Categories: Business & Economics
Type: BOOK - Published: 2021-01-20 - Publisher: Springer Nature

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Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.
Managing Tourism and Hospitality Services
Language: en
Pages: 357
Authors: B. Prideaux
Categories: Hospitality industry
Type: BOOK - Published: 2006-09-14 - Publisher: CABI

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The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current