The ITSM Process Design Guide
| Author | : Donna Knapp |
| Publisher | : J. Ross Publishing |
| Total Pages | : 257 |
| Release | : 2010-08-15 |
| ISBN-10 | : 9781604270495 |
| ISBN-13 | : 1604270497 |
| Rating | : 4/5 (497 Downloads) |
Book Synopsis The ITSM Process Design Guide by : Donna Knapp
Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
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