Social Customer Experience

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Social Customer Experience

Author	: Dave Evans
Publisher	: John Wiley & Sons
Total Pages	: 384
Release	: 2014-04-21
ISBN-10	: 9781118826102
ISBN-13	: 1118826108
Rating	: 4/5 (108 Downloads)

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Book Synopsis Social Customer Experience by : Dave Evans

Download or read book Social Customer Experience written by Dave Evans and published by John Wiley & Sons. This book was released on 2014-04-21 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on three main challenges faced by any company: understanding the social landscape, assessing current efforts, and implementing a complete strategy.

Social Customer Experience Related Books

Language: en
Pages: 384

Social Customer Experience

Authors: Dave Evans

Categories: Business & Economics

Type: BOOK - Published: 2014-04-21 - Publisher: John Wiley & Sons

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This book focuses on three main challenges faced by any company: understanding the social landscape, assessing current efforts, and implementing a complete stra

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X: The Experience When Business Meets Design

Authors: Brian Solis

Categories: Business & Economics

Type: BOOK - Published: 2015-10-13 - Publisher: John Wiley & Sons

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Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you k

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Winning at Social Customer Care

Authors: Dan Gingiss

Categories: Internet advertising

Type: BOOK - Published: 2017-03-08 - Publisher: Createspace Independent Publishing Platform

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"Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experien

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Delivering Effective Social Customer Service

Authors: Martin Hill-Wilson

Categories: Business & Economics

Type: BOOK - Published: 2013-10-23 - Publisher: John Wiley & Sons

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Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres we

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Customer Experience 3.0

Authors: John A. Goodman

Categories: Technology & Engineering

Type: BOOK - Published: 2014-08-12 - Publisher: HarperChristian + ORM

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Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphon