Stakeholder Integration In Service Innovation

Download or read book Stakeholder Integration in Service Innovation written by Julia M. Jonas and published by Springer. This book was released on 2017-09-06 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.