The Big Book of Customer Service Training Games
| Author | : Peggy Carlaw |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 226 |
| Release | : 1998-09-22 |
| ISBN-10 | : 9780071501828 |
| ISBN-13 | : 0071501827 |
| Rating | : 4/5 (827 Downloads) |
Download or read book The Big Book of Customer Service Training Games written by Peggy Carlaw and published by McGraw Hill Professional. This book was released on 1998-09-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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